We work with urgent carriers like UPS, DHL, TNT, and others and each order has online package tracking with tracking ID.
Typically it only takes 1-3 days to deliver your product!
Offering the highest quality and the best guarantee is our commitment to our customers. All items are guaranteed for a period of two years from the date of delivery.
- Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.
- In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk reinstallation after formating.
- If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
- If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.
Once the product is received in our warehouses, and after checking the status of the same, we will proceed to the refund or credit your HiTechGoods account balance. Keep in mind that the refund process could take several weeks to evaluate the product received.
- If the product has clear signs of misuse, unjustified damage or arrives in bad condition;
- If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable - 50% of the product's value will be discounted; and
- If the product is returned with missing parts or accessories, or if the incident description is not real - the product will not be refunded.
Very important: No refund will be made for products returned to HiTechGoods that are not faulty or whose incident description is not real. They will be stored in our warehouse and you will receive a notice. You will have 7 days of receiveing the notice to confirm if you want the products to be returned to your warehouse after paying for the shipping costs. If we do not receive any confirmation or payment within 7 days, the products will be destroyed in a recycling centre and HiTechGoods will not accept any claim for the products under any circumstances.